We guarantee your satisfaction with a full 100% money back or exchange guarantee. If you do not like your glasses return them to us within 30 days, we will either credit your account for the total cost of the glasses or exchange them making any price adjustments for you.
You can return your glasses for a full refund or exchange within 30 days of receipt for any reason - however, we would much sooner work with you to ensure that you are happy with your order. You may not claim a refund and/or retain your glasses under the following circumstances:
1) There appears to be a problem with the prescription. Glasses received with prescription problems need to be returned with a copy of your prescription immediately. We will analyse the glasses, prescription and replace the lenses free from charge. If the fault lies in the prescription itself you will need to consult your optician or seek a second opinion in which case we can either refund your order or replace the lenses free from charge on receipt of a new or amended prescription.
2) You are returning the items under our 30 day rule unless the glasses are unused, returned with their original packaging and all accessories, and in 100% resalable condition.
3) You are returning the glasses after more than 30 days from receipt has elapsed, except in cases of error, mistake or faulty frames or lenses on the part of Southern Seas Glasses.
We ask that you allow 30 days upon receipt of your glasses to make your mind up. If after 30 days you wish to return your glasses and claim a refund please complete a returns form by emailing us at email@example.com. We will then send you the form which you should download, fill out and send to us with the returned glasses. Upon refund of returned glasses we reserve the right not to produce glasses for you again in the future. Any subsequent internet orders placed by persons who have returned glasses and claimed for a refund may be cancelled and refunded at our discretion.
None of the terms set out on this page shall affect your statutory rights as a consumer. We shall not accept liability to any person for any loss or damage, howsoever caused, while wearing one of our products. If we are liable for any reason, our maximum liability will be limited to the total price paid for the product and to which the claim relates.